my innermost sanctum

lost in translation

i'm rightly fed up with yahoo! which has gone from excellent to terribly horrendous within a year.

how come? here goes:

i emailed em on the friday evenin WIST [wee island standard time] to whinge about a suspected delivery failure by McKinsey - whose newsletter alerts i received on my hotmail addy on 11th and 14th of this month.

as this particular email account is my work addy, i was rather concerned that i may not receive any from my customer's. a previous recent unsatisfactory problem solvin from the same bunch of bozo's notwithstandin, i sent an email all the same whilst suspectin that it could be a mail server failure.

knowin what some of these customer bozo types are like [who presume *all* email user's are complete amoebae who don't know what Ctrl + Alt + Del are] i anticipated their idiocy by indicating very clearly that i didn't delete my account with McKinsey whatsoever.

and that hopefully they'd look into the problem as i may miss some customers' emails. and that their other yahoo! user's may be affected as well.

instead of respondin within 12 hours as they used to, yahoo! customer bozo's got back to me on sunday evening WIST with the followin bollocks: that they couldn't possibly make a trace if there ain't any "FAILED DELIVERY" message. and they proceeded at length describin what i should do next to help em along - ie: cut and paste said message includin the necessary headers and fields to the intended recipient.

to say that i was pissed is an understatement. blood exceedin boilin point is more like it. the possibility that em yahoo! customer bozo's are in fact Indian call-centre types in disguise is nigh.

i replied to em immediately that they weren't exactly helpful as they didn't seem to quite understand what my problem was. addin that they should take a look at their server's which could be the cause, throwin in a lost mail from a customer for good measure.

if the seriousness of that last bit doesn't get through em, it does say a great deal about em.